Terms And Conditions

This is an Agreement between you and our website, a for-profit business, and this Agreement governs both your legal rights with regards to Our Website the business as well as your use of our website. You explicitly and implicitly agree to be bound by the terms and conditions of this Agreement each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.
We may amend this Agreement at any time by posting the amended terms on our Website. We may post notices on the homepage of our Website when such changes occur. Such changes become effective in the time as specified in the notice.

Our Products and Services

Our Website provides a Website that sells various pet products and services, as manufactured or provided by Our Website’s suppliers, to the Our Website website users and shoppers. While we will use our best efforts to fulfill all orders, Our Website cannot guarantee the availability of any particular product displayed on this website. We reserve the right to discontinue the sale of any product listed on this website at any time without notice.

Our Website Content

You understand and agree that our Website is protected by Copyright Law and as such, you will not attempt to reverse engineer or copy our Website other than is necessary for it’s intended personal and noncommercial use. Any violation of this provision is grounds for subjecting you to civil and criminal action under current Copyright Law.


The trademarks, service marks and logos (the “Trademarks”) used and displayed on this website are registered and unregistered trademarks of Our Website, our suppliers, and others. Nothing on this website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the website, without the prior written permission of the Trademark owner. Our Website aggressively enforces its intellectual property rights to the fullest extent of the law. The name and the logo may not be used in any way, including in advertising or publicity or other, without prior, written permission from Our Website. Other product and company names mentioned in this website may be the Trademarks of their respective owners.

Account Registration

To use our Website, you must first register with Our Website. By registering your account with Our Website, you represent that you are at least 18 years old and that, to the best of your knowledge and belief, your registration information is truthful, accurate, and complete. A user name and password will be assigned by us or chosen by you. You understand and agree that you are responsible for maintaining the secrecy of your password and for activities occurring under your account. You should change your password promptly and notify us if you believe that others are accessing your account. To protect yourself and Our Website, you understand and agree that you will not loan your user name and password to others.

Promotional Lists and Newsletters

You understand and agree that by using our Website, your name may be placed on promotional lists to receive emails regarding our Website, news from our aOur Websiteliates, and the Our Website newsletter. If you wish to be removed from such mailings, you understand and agree that you must contact Our Website to be removed from such mailings.

User Contributions, Testimonials and Opinions

You understand that our Website and any newsletters or emails you receive from Our Website or ouraffiliates may include user-contributed materials (such as web blogs or discussion groups), testimonials and opinions from other individuals, including, but not limited to, users of our Website, manufacturers and service providers, and other industry professionals. You understand and agree that such user-contributed materials, testimonials, and opinions are considered those of the individual that gave them and in no way represent a warranty of our products and services. Furthermore, you understand and agree that Our Website is no way liable for such user-contributed materials, testimonials, and opinions.

Waiver of Liability for Links to Other Websites

Our Website may contain links to other websites. You understand and agree that we have no control over the content of any such websites, especially with regards to the accuracy, reliability, and timeliness of their content. As always, you understand and agree that your reliance on any content from such websites is solely at your own risk. You understand and agree that Our Website is in no way liable for any damages to you that may arise from such reliance, regardless of the fact that you reached such a website through our Website.

Product and Service Warranties

You understand that Our Website does not warranty the quality or functionality of any product or service you may purchase from Our Website. You understand and agree that in such a case, your claim is against the manufacturer of the product or provider of the service. You understand and agree that this also includes Our Website labeled brand of products. Our Website may assist you with such issues, but Our Website is under no obligation to do so. Our Website makes no representations, guarantees, or warranties, either express or implied, of any kind with respect to products or services sold on our Website. With regard to any products sold through Our Website, Our Website expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose, AND you understand and agree that the sole and exclusive maximum liability of Our Website will be the price of the product ordered. With regard to services sold through Our Website, you understand and agree that Our Website has no liability whatsoever. You understand and agree that in no event will Our Website, its oOur Websitecers and employees, and its representatives ever be liable for special, indirect, consequential, or punitive damages related to the sale of any product or service.

Limited Sales and Shipment Areas

Our Website is only authorized to sell and ship products within the United States, Canada, Japan, Great Britain, Europe, Brazil, Norway, and Hong Kong. As a result, you understand and agree that Our Website cannot accept your order if you live outside these countries or wish to have products shipped outside these countries.

Price Match Guarantee and Availability of Inventory

We want you to be satisfied with your purchase. If you find the same product (same style, color, size, etc.) any where else for less, let us know. We will be happy to match the lower price. Price match guarantee does not apply to competitor sale/clearance items, and marketplace or auction type websites. Request for price adjustment on completed purchases must be submitted within 7 days of original purchase date. Only store credit will be issued for approved price adjustments.
You understand and agree that Our Website’s pricing and availability of inventory are subject to change and that, while we will use our best efforts to make sure our Website has current information, the price or availability of a given product or service on our Website may not be accurate. Furthermore, you understand and agree that Our Website reserves the right to limit and/or refuse sales to resellers.

Sales, Taxes, Customs and Other Related Fees

Our Website will automatically apply all applicable sales taxes according to the delivery address. For any orders, you understand and agree that you are solely liable for the payment of any applicable taxes, customs, and other related fees.

Exchange/Return/Refund Policy

Our Website will happily exchange a defective product or one that is damaged in shipment to you. You understand and agree that in such a case and solely at Our Website’s option, you may be responsible for the cost of the return shipment to Our Website. Furthermore, you understand and agree that Our Website is not responsible for any item that is lost in return shipment; Our Website strongly encourages you to place insurance on any items you send back to Our Website. You understand and agree that if you return a product that is not defective or damaged, you may have to pay a 10%-15% restocking fee, solely at Our Website’s option. Unused and unopened items in resalable condition with original tags returned within 60 days of purchase but after the allowable return period will incur 25% restocking fee. Upon your request, Our Website will issue refunds for returned products. Our Website will return payment, less any restocking fees, to you within 30 days of your request. Our Website will not honor any items returned after 60 days from date of purchase. Items will be shipped back to you at your expense. Our Website will only return payments in the manner in which they were made (i.e. if you paid with a credit card, the refund would be issued back to your credit card). Please refer to our Shipping Policy & Returns Policy.

Credit Card Charge-Backs

While we actively support fighting credit card fraud, Our Website has a zero-tolerance policy regarding credit card charge-backs. If you use a credit card to purchase Our Website products and/or services and then start a charge-back process regarding such a purchase, Our Website will immediately terminate your account AND your account and the credit card number you provided will be blacklisted in our systems. You can never again use that account and credit card with Our Website.

Termination of Your Account

If you violate any provision of this Agreement, Our Website may terminate your account. If Our Website does terminate your account, we will send you an email stating that your account is being terminated and why it is being terminated to the email address you have listed in your account profile.

Release of Personal Information

Our Website is committed to your privacy and will not share your personal information with anyone. You understand that by using this website, you agree to Our Website’s Privacy Policy. However, you understand and agree that Our Website may release user information about you if required by law or subpoena, or if such release of the information is necessary to address unlawful or harmful activity.

Arbitration of Disputes

If we cannot amicably resolve any legal dispute or damage claim that should arise from your interactions with our Website and/or Our Website, you agree to resolve any such dispute or damage claim by arbitration. The arbitration proceeding shall be conducted in Lisbon, Portugal. You agree that the arbitrator cannot award punitive damages to either of us and agree to be bound by the arbitrator’s findings. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

Choice of Law

You agree that the laws of Lisbon, Portual are to be used with regards to any interactions with this website or Our Website.
Questions about This User Agreement
If you have a question about this User Agreement, please email our customer service department.

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